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Frequently asked questions

Getting Started(5)

How do I know if regenerative medicine is right for me?

The best candidates are people dealing with joint pain, soft tissue injuries, or age-related decline who want to address the underlying problem rather than just manage symptoms. You might be a good fit if you’ve tried physical therapy, injections, or medications without lasting relief, or if you’ve been told surgery is your only option but want to explore alternatives first. Regenerative medicine works best for patients with mild to moderate joint damage, tendon or ligament injuries, chronic inflammation, or those seeking proactive support for healthy aging. During your consultation, we evaluate your condition, review any imaging, and give you an honest assessment of whether our treatments are likely to help. We’ll also tell you if we don’t think you’re a good candidate. Not everyone is, and we’d rather be straight with you upfront than take your money for treatments unlikely to work.

What happens during the initial consultation?

Your first visit is a comprehensive evaluation lasting 45 to 60 minutes. We review your medical history, current symptoms, previous treatments, and what you’ve already tried. If you have imaging like X-rays or MRIs, bring them so we can assess the extent of damage or degeneration. We perform a physical examination focused on your areas of concern and discuss your goals, whether that’s getting back to golf, playing with grandchildren, or simply walking without pain. Based on this evaluation, we explain which treatments may help your specific situation, what realistic outcomes look like, and create a personalized treatment plan. You’ll leave with a clear understanding of your options, expected timeline, and investment required. There’s no pressure to commit during the consultation. We want you to have all the information you need to make the right decision for your situation.

Do I need a referral from my doctor?

No referral is required. TheraStem is a physician-directed practice, meaning our medical team evaluates you directly and determines appropriate treatment. You can schedule a consultation on your own. That said, we’re happy to coordinate with your primary care physician, orthopedist, or other specialists if you’d like them involved in your care. Some patients prefer having their regular doctor informed about treatments they’re pursuing, and we can provide documentation and communicate with your medical team as needed. If you have recent imaging or medical records related to your condition, bringing those to your consultation helps us provide the most accurate assessment.

What should I bring to my first appointment?

Bring any relevant medical records, imaging studies like X-rays or MRIs, and a list of current medications including supplements. Wear comfortable clothing that allows easy access to the area we’ll be evaluating. If your concern is knee or hip pain, shorts are helpful. For shoulder issues, a loose shirt or tank top works well. Most importantly, come prepared to discuss your symptoms, what you’ve already tried, and what activities or goals matter most to you. The more we understand about how your condition affects your daily life, the better we can tailor recommendations to your specific situation.

How quickly can I get an appointment?

Most consultations can be scheduled within one to two weeks. For patients with urgent needs or those traveling to Naples specifically for treatment, we do our best to accommodate scheduling requests. Contact us to discuss your situation and find an appointment time that works for you.

Treatments(6)

What is regenerative medicine?

Regenerative medicine uses your body’s natural healing mechanisms to repair damaged tissue rather than simply masking symptoms. Traditional treatments like pain medications, steroid injections, or anti-inflammatories provide temporary relief but don’t address the underlying damage. Regenerative therapies introduce biological materials, such as stem cells and exosomes, that support tissue repair, reduce inflammation, and promote healing at the cellular level. Think of it as giving your body the tools and raw materials it needs to rebuild what’s been damaged. This approach can delay or potentially avoid surgery for conditions like arthritis, tendon injuries, and ligament damage while addressing the root cause of pain rather than covering it up.

What’s the difference between stem cell therapy and exosome therapy?

Both therapies support regeneration but work differently. Stem cell therapy uses Wharton’s Jelly-derived biologic material containing mesenchymal stem cells that can differentiate into various tissue types and support repair processes. These cells provide both the signaling molecules and the cellular building blocks for regeneration. Exosome therapy uses extracellular vesicles, tiny packets of proteins and growth factors that cells use to communicate. Exosomes don’t contain whole cells but deliver powerful regenerative signals that reduce inflammation and promote healing. Many of our treatments combine both for comprehensive support. During your consultation, we explain which approach or combination makes the most sense for your specific condition and goals.

What is Wharton’s Jelly and why do you use it?

Wharton’s Jelly is the connective tissue found in the umbilical cord, rich in mesenchymal stem cells, growth factors, and other regenerative compounds. It’s ethically sourced from healthy, full-term births with full maternal consent and undergoes rigorous screening and testing. We use Wharton’s Jelly-derived biologics because they contain young, potent cells with high regenerative potential. Unlike treatments using your own cells, which have aged along with you, these biologics provide youthful cellular material optimized for repair and regeneration.

What conditions do you treat with regenerative therapies?

Our primary focus is orthopedic and musculoskeletal conditions including osteoarthritis of the knee, hip, shoulder, and spine, meniscus and cartilage injuries, rotator cuff and labrum injuries, tendon and ligament damage, plantar fasciitis, Achilles tendinopathy, and chronic joint pain from overuse or aging. We also offer systemic regenerative support for peripheral neuropathy, chronic inflammation, and age-related cellular decline. Advanced wound care services address chronic and non-healing wounds. Not every condition responds equally to regenerative treatment, and we’ll give you an honest assessment of whether our therapies are appropriate for your specific situation during your consultation.

What other treatments do you offer beyond regenerative medicine?

Beyond our core regenerative therapies, we offer peptide therapy for tissue repair, recovery, metabolism, and longevity support. IV vitamin infusions provide energy, immune support, and anti-aging benefits. Pain management services include focused shockwave therapy and Class IV laser therapy for stubborn injuries and chronic pain. Medical weight loss programs using medications like Semaglutide and Tirzepatide help patients achieve sustainable results. Many patients combine multiple treatments for comprehensive support. For example, someone receiving regenerative joint therapy might also benefit from IV infusions to optimize cellular function or peptide therapy to enhance recovery.

How many treatments will I need?

Treatment frequency depends on your condition, severity, and goals. Many orthopedic conditions respond well to a single treatment or a series of three treatments spaced several weeks apart. Chronic or more severe conditions may benefit from additional sessions. Systemic regenerative support and longevity programs typically involve multiple infusions over time. During your consultation, we outline a recommended treatment plan with realistic expectations about how many sessions you’ll likely need. We’re not interested in selling you treatments you don’t need. Our goal is achieving the best possible outcome with the appropriate level of intervention for your specific situation.

Results & Expectations(5)

Do you accept insurance?

TheraStem is a self-pay practice. We do not accept insurance, Medicare, or Medicaid for our regenerative medicine services. Most insurance plans do not cover regenerative therapies, stem cell treatments, or exosome therapy, as these are considered investigational by most insurers regardless of clinical evidence. Our self-pay model allows us to focus entirely on providing the best possible care and outcomes without insurance company restrictions on treatment protocols or arbitrary limits on what we can offer. This also means pricing is transparent and straightforward with no surprise bills, denied claims, or hidden costs.

How much do treatments cost?

We discuss pricing during your consultation after we understand your specific condition and recommend appropriate treatments. Investment varies based on the type of therapy, number of treatments recommended, and whether you’re treating a single area or multiple concerns. Individual treatments range from a few hundred dollars for pain management sessions to several thousand for comprehensive regenerative therapy packages. We believe in complete transparency about costs before you commit to any treatment. You’ll know exactly what your investment will be with no hidden fees or unexpected charges.

Do you offer payment plans or financing?

We do not offer financing programs. Payment is due at the time of service. We accept cash, checks, and major credit cards including HSA and FSA cards for qualified medical expenses. For patients pursuing comprehensive treatment packages, we discuss payment timing and can sometimes accommodate structured payment arrangements for larger investments. Our pricing reflects the true cost of providing high-quality regenerative medicine with physician oversight, premium biological materials, and personalized care.

Why don’t you accept insurance?

Insurance companies have not kept pace with advances in regenerative medicine. Most plans categorically deny coverage for stem cell therapy, exosome treatments, and other regenerative approaches regardless of the growing body of clinical evidence supporting their use. Operating outside the insurance system allows us to provide treatments based on what’s best for you, not what an insurance company will approve. We can spend adequate time with each patient, use the highest quality biological materials, and create truly personalized treatment plans. The self-pay model also eliminates the administrative burden of insurance billing, keeping our focus where it belongs: on patient care and outcomes.

What can I do to maximize my results?

Following your treatment, we provide specific guidance based on your condition and the therapy received. Generally, we recommend avoiding anti-inflammatory medications like ibuprofen immediately after treatment, as some inflammation is part of the healing process. Staying hydrated, getting adequate sleep, and maintaining good nutrition supports your body’s repair mechanisms. Depending on your condition, we may recommend specific exercises, physical therapy, or activity modifications during recovery. Avoiding excessive stress on treated areas during initial healing is important, followed by gradual return to normal activity as improvement occurs. Your commitment to following post-treatment guidelines significantly impacts outcomes.

Payment(4)

Do you accept insurance?

TheraStem is a self-pay practice. We do not accept insurance, Medicare, or Medicaid for our regenerative medicine services. Most insurance plans do not cover regenerative therapies, stem cell treatments, or exosome therapy, as these are considered investigational by most insurers regardless of clinical evidence. Our self-pay model allows us to focus entirely on providing the best possible care and outcomes without insurance company restrictions on treatment protocols or arbitrary limits on what we can offer. This also means pricing is transparent and straightforward with no surprise bills, denied claims, or hidden costs.

How much do treatments cost?

We discuss pricing during your consultation after we understand your specific condition and recommend appropriate treatments. Investment varies based on the type of therapy, number of treatments recommended, and whether you’re treating a single area or multiple concerns. Individual treatments range from a few hundred dollars for pain management sessions to several thousand for comprehensive regenerative therapy packages. We believe in complete transparency about costs before you commit to any treatment. You’ll know exactly what your investment will be with no hidden fees or unexpected charges.

Do you offer payment plans or financing?

We do not offer financing programs. Payment is due at the time of service. We accept cash, checks, and major credit cards including HSA and FSA cards for qualified medical expenses. For patients pursuing comprehensive treatment packages, we discuss payment timing and can sometimes accommodate structured payment arrangements for larger investments. Our pricing reflects the true cost of providing high-quality regenerative medicine with physician oversight, premium biological materials, and personalized care.

Why don’t you accept insurance?

Insurance companies have not kept pace with advances in regenerative medicine. Most plans categorically deny coverage for stem cell therapy, exosome treatments, and other regenerative approaches regardless of the growing body of clinical evidence supporting their use. Operating outside the insurance system allows us to provide treatments based on what’s best for you, not what an insurance company will approve. We can spend adequate time with each patient, use the highest quality biological materials, and create truly personalized treatment plans. The self-pay model also eliminates the administrative burden of insurance billing, keeping our focus where it belongs: on patient care and outcomes.

Still have questions?

We’re here to help. If you didn’t find the answer you were looking for, our team is happy to discuss your specific situation and whether regenerative medicine might be right for you.